Many utilize verbal or written communication in its selfish form where their focus is on what others should have heard. In business, leadership and in complex relationships it is surprising the norm for words to be exchanged but alignment remains elusive. As a PtT Leader you cannot fall into the trap of selfish communication since it only leads to frustration and limits your ability to influence collaboration and success. Take the time to understand how to use verbal, written & Non-verbal communication to its fullest to drive action.